FAQ

RStar Accelerator provides detailed router configuration tutorials, supporting mainstream router firmware including Asus (Asuswrt-Merlin), Netgear, Linksys, and OpenWrt. Configuration steps usually include: 1) logging into the router’s management interface; 2) entering acceleration client settings; 3) importing the configuration file provided by RStar Accelerator; 4) entering your RStar Accelerator account credentials. Once configured, all devices connected to that router's WiFi will automatically gain accelerator protection without the need to install clients on each device individually.

Yes, RStar Accelerator has been specifically optimized for streaming connection performance. Our high-speed nodes can smoothly play 4K ultra HD video content. RStar Accelerator regularly updates the server IP pool to ensure a stable streaming access experience. However, please note that RStar Accelerator does not encourage users to violate any streaming platform's terms of service.

Thanks to the efficient design of the WireGuard protocol, RStar Accelerator has minimal impact on internet speed. In most cases, speed loss does not exceed 5-10% of the original bandwidth. In some situations, if your ISP throttles certain types of traffic (such as video streaming or P2P), using RStar Accelerator may actually increase your speeds, as the encrypted connection blocks the ISP's deep packet inspection (DPI) and traffic identification.

Yes, the Lightning version supports up to 6 concurrent devices online, while the premium version supports up to 10 devices. This means you can use accelerator protection simultaneously on devices like smartphones, computers, tablets, smart TVs, and more, without additional fees. If you need to protect more devices, it is recommended to configure RStar Accelerator on your router, which can secure all family devices with one setup.

Public WiFi is a high-risk scenario for hackers to steal data. With RStar Accelerator connected, all your internet traffic is transmitted through an AES-256 encrypted connection, ensuring that even if someone conducts a man-in-the-middle attack or sniffs the same WiFi network, they cannot read your data. RStar Accelerator also offers an automatic connection feature: when an insecure WiFi network is detected, it will automatically activate accelerator protection.

Yes, RStar Accelerator's no-logs policy has been independently audited by the internationally recognized security audit firm Cure53. The audit team conducted a comprehensive review of RStar Accelerator's server infrastructure, codebase, and operational processes, confirming that RStar Accelerator does not record any identifiable user data. The complete audit report is publicly accessible on the RStar Accelerator official website.

Yes, RStar Accelerator offers a native Linux command-line client, supporting major distributions such as Ubuntu 18.04+, Debian 10+, Fedora 33+, CentOS 8+, and Arch Linux. Installation methods include one-click installation via APT/YUM repositories as well as manual installation using .deb or .rpm packages. The Linux client supports all core functionalities including WireGuard protocol, split routing, and kill switch.

Yes, the RStar Accelerator Premium version includes an exclusive static IP address. A static IP is particularly useful for scenarios such as remote access to company networks or NAS, running online services requiring a fixed IP, and avoiding CAPTCHA challenges triggered by frequent IP changes. The static IP is assigned solely to you and will not be shared with other users.

RStar Accelerator has built-in comprehensive leak protection mechanisms: DNS leak protection ensures all DNS queries are resolved through encrypted connections; WebRTC leak protection prevents browsers from exposing your real IP via the WebRTC interface; IPv6 leak protection guarantees the protection of IPv6 traffic as well. You can use the built-in leak testing tool in the RStar Accelerator client or visit third-party testing websites to verify your protection status.

RStar Accelerator's proprietary obfuscation protocol can disguise accelerator traffic as regular HTTPS traffic, effectively countering deep packet inspection (DPI) technology. In environments with strict network restrictions, RStar Accelerator's obfuscation mode can help users break through blocks and restore access to the free internet. However, please note that RStar Accelerator advocates for responsible accelerator usage and adherence to local laws.

RStar Accelerator supports multiple secure payment methods: Visa/Mastercard international credit and debit cards, PayPal, Alipay, WeChat Pay, and cryptocurrencies (Bitcoin, Ethereum, etc.). Choosing cryptocurrency payment can provide additional anonymity. All payment channels are processed through PCI DSS-certified secure gateways, ensuring your payment information is safe.

RStar Accelerator has deployed over 3000 servers across more than 80 countries and regions worldwide. Major coverage areas include North America (over 30 cities in the USA, 5 cities in Canada), Europe (25 countries including the UK, Germany, France, the Netherlands, Switzerland), Asia-Pacific (15 countries including Japan, South Korea, Singapore, Australia, India), South America (Brazil, Argentina, Chile), and the Middle East and Africa (UAE, South Africa, Turkey).

Yes, RStar Accelerator offers browser extensions for Chrome and Firefox. The browser extensions run lightweight and only encrypt traffic within the browser (without affecting other applications). They are especially suitable for quickly switching IP locations, such as for cross-border shopping comparisons. The browser extensions also include built-in WebRTC leak protection and ad-blocking features.

RStar Accelerator provides multiple customer service channels: 1) 24/7 online chat — visit RStar Accelerator's website to chat live with customer service, with an average response time of under 2 minutes; 2) email support — send an email to support@vpnjs.net for a response typically within 24 hours; 3) help center — containing hundreds of detailed tutorials and troubleshooting guides. Our customer support team offers service in both Chinese and English.

RStar Accelerator's Lightning and Premium versions have built-in ad-blocking and malicious website protection features. This feature operates at the DNS layer, maintaining a domain blacklist containing over 1 million rules, preventing the loading of ad trackers, malicious domain names, and phishing websites at the DNS resolution stage. This method is more efficient than traditional browser ad-blocking plugins as it blocks unwanted connection requests at the network layer.